Do you have a problem with your order or a special request? We are available by e-mail at contact@ohmycream.com and during the day by chat from Monday to Friday from 9:30 am to 5:30 pm, directly on our website (click here to contact us) :)

We'd be delighted to help! Drop us a line at contact@ohmycream.com and we're also available by live chat during the day, Monday to Friday. 

We reply within 24 to 48 hours, excluding weekends and public holidays, when we will check your message the next day. These times may vary slightly during special offer periods or at Christmas time, for example, when we are very busy. If you do not receive a reply after this time, please send us an email as your message may have fallen into our spam folder.

Oh My Cream delivers worldwide. For France, you can choose between several delivery methods: Colissimo, TNT. For international deliveries, we use Colissimo and DHL. Full details of costs and delivery times by geographical zone can be found on the page Deliveries & Returns. Unfortunately, we are currently unable to deliver to Russia.

Once your order has been validated and prepared by our warehouse, you will receive a shipping confirmation of shipment. Simply click on "Track my order" in the body of the e-mail to track your package.

You can also check your order status directly via your Oh My Cream account. To do this, log in by clicking on "My account" in the top right-hand corner of our website, then click on "My orders". Then simply click on the tracking number. 

It all depends on the delivery method you have chosen, and the country to which you wish to be delivered. To find out more about our service providers, delivery times and prices, go to the page Deliveries & Returns.

Our warehouse is open from Monday to Friday. Orders placed on Saturdays or Sundays are processed on Mondays. In the event of a public holiday, the order is processed on the following day. 

Unfortunately, we are unable to add or remove items from your order. If you wish to return one or more products after delivery, please go to the section Deliveries & Returns to find out about our return policy.

Depending on the progress of your order, we may still be able to change your delivery address. If the order has already been taken over by the warehouse, however, we will no longer be able to modify it. Please contact us as soon as possible at contact@ohmycream.com or by live chat during the week.

Unfortunately, we are unable to change this parameter while the order is being processed. 

If your order has not yet been processed by our warehouse, it is possible for us to cancel and refund your order. In this case, please contact us as soon as possible by e-mail at contact@ohmycream.com

If the order has been sent to the warehouse, it is unfortunately no longer possible for us to cancel it. In this case, if you do not wish to keep your items, you can return them to us via the page Deliveries & Returns.

When you order from outside France, customs charges may be applied to your order. These remain at your charge. 

Unfortunately, it is not possible for us to reschedule a delivery. Via Colissimo, if you are not present at the time of delivery, your parcel will be left in your letterbox if its size allows. Otherwise, a delivery will be rescheduled. If you are not present at the second delivery, your order will be dropped off at a relay point near your home. For TNT, the parcel is delivered under signature. If you are not at home, the parcel will be delivered to a relay point. 

Click on "My account" in the top right-hand corner of our website, then click on "Create an account". Creating your account gives you access to your order history, your wishlist and personal information... and above all, your beauty profile! By filling in your profile, you'll receive even more personalized samples with every order you place.

When you log in, you can check "forgot password" and within a few minutes you'll receive an e-mail to set your new password.

It's quite possible that you haven't yet created an account with us, even if you've already placed an order online. All you have to do is create your account (it takes less than a minute). To do this, click on the "My account" tab in the top right-hand corner, then click on "Create an account".

Your beauty profile is accessible as soon as you have created your account. Go to "My account" then "My beauty profile".

You can subscribe to our newsletter from the bottom right-hand corner of the home page: just enter your e-mail address in the box provided and click ok. You'll then be regularly informed of our news and events, and can also benefit from personalized offers.

You can access your invoice directly via the order confirmation e-mail you received when your order was placed. 

Alternatively, you can retrieve the invoice directly from our website, by logging into your account. Once logged in, click on "My orders", then click on the order number you require. You can also send us an e-mail to the following address contact@ohmycream.com to retrieve your invoice.

Club Oh My Cream is our brand new loyalty program.

You have access to thresholds (Silver, Gold, Platinum) giving you exclusive advantages, as well as points that you can exchange for gifts. Each euro spent on the site or in the boutique gives you 1 point. Each order generates a recalculation of your threshold, based on your spending over the 12 months preceding your last order. 

If you have any questions, please do not hesitate to contact us at the following e-mail address contact@ohmycream.com

You can also find our General Terms and Conditions here.

Our loyalty program is omnichannel, which means that you earn points with every purchase you make in-store or on the website, as long as you give us your e-mail address in-store and log in to your account to place an order on the website.

Unfortunately, you'll need to create a customer account to be able to count your loyalty points and calculate your thresholds.

To join the Oh My Cream Club, you must have spent more than €220 incl. VAT in the 12 months preceding your last order. 

We only take into account spending in the 12 months preceding the date of your last order. If you have been inactive for more than 12 months (i.e. you have not made a purchase in the store or on the site), you are unfortunately not eligible for our loyalty program and your points prior to these 12 months of inactivity will be lost.

The thresholds (Silver, Gold, Platinum) are calculated on the basis of the 12 months preceding your last purchase, whether in a boutique or on the site. Your last purchase must be less than a year old. Each threshold gives you access to exclusive benefits and a myriad of ever more "wow" gifts! See the details of your advantages here.

Each euro spent, in the store or on the website, gives you 1 point. 

You must fall within one of the thresholds to be able to use your points. To find out whether you belong to our loyalty program, and therefore to a threshold (Silver, Gold or Platinum), go to your customer area here.

Once you are a member of our loyalty program, your points can be exchanged for gifts. Whatever your threshold, you have access to all available gifts within the limit of your points.

If you don't belong to our loyalty program yet, don't panic! We're still keeping track of your points, they're just not yet available for redemption.

For the launch of our loyalty program, and because your satisfaction is at the heart of our concerns, we didn't want you to start with 0 points. In order to spoil you from the outset, we have automatically credited you with the points corresponding to your purchases, in-store or on the site, made from January 1, 2022 onwards, and not from purchases made from the launch of our program.

Yes, after 12 months of inactivity on our site and/or in boutiques, you lose all your points.

You can view your available points directly in your customer area, under the "Club Oh My Cream" tab. If you are a member of our loyalty program, you can also view your benefits and redeem your points for gifts.

First of all, check in your customer area, in the "My orders" tab, that your purchase made in the store or on the website appears correctly. 

If it appears in your order history, check that your purchase was made more than 14 days old. If this is not the case, it's normal: your points are "on hold" until this period has passed.

If it doesn't appear in your order history, you haven't placed an order on the site or made your purchase in-store by communicating the correct e-mail address... Contact our customer service department on contact@ohmycream.com so that we can adjust your points.

All your purchases in the store or on the Site (including gift cards) earn you points at a rate of 1 point per euro spent. 

Your points are credited to your account 14 days after your purchase in store or on the website. Before this 14-day period has elapsed, your points appear as "pending" in your customer area, Club Oh My Cream! section.

Your loyalty account is strictly personal. It is not possible to transfer your points to another person.

If you decide to return or cancel your entire order, your pending points will be automatically cancelled.

If you decide to return or cancel part of your order, the pending points of the items concerned will be deducted. Points for items you have kept will be credited 14 days after your order.

Details of your points history are available in the "?" section of your customer area, under the "Club Oh My Cream" tab.

Once you've reached the first threshold, you can redeem your points for gifts. 

If you're not yet part of our loyalty program, you'll earn points that you can only use once you've reached the first loyalty program threshold. 

To redeem your points, go to the "Club Oh My Cream" tab in your customer area. Here you can choose the gift of your choice, which must be added to a product order. It is not possible to order a gift on its own.

Gift orders are limited to one gift per order.

Some gift-related "I want it!" buttons cannot be clicked if you do not yet have enough points to redeem the gift. 

Each threshold (Silver, Gold and Platinum) entitles you to different benefits. To consult the benefits available for your level, go to your customer area, "Club Oh My Cream" tab.

To view the available benefits of other thresholds, click here.

You can check your benefits in your customer area, "Club Oh My Cream" tab.

Benefits are linked to the threshold (Silver, Gold or Platinum) to which you belong. They will therefore evolve according to your purchases ;-)

You'll be notified by e-mail and in-store when you checkout by asking the question.

The thresholds (Silver, Gold and Platinum) are recalculated with each purchase on the site or online. Thresholds are calculated on the basis of purchases made over the 12 months preceding your last order. This means you can move up to the next group with each new purchase. Conversely, you can also move down to the lower group if you have made fewer purchases in the 12 months preceding your last order than in the 12 months preceding your penultimate order.

You can take advantage of your -10% discount once a year on the order of your choice on the eshop or in the boutique. The code is valid for 12 months from the date of issue (not cumulative and not applicable to limited editions, skincare gift cards and gift cards including boutiques and eshop).

You can take advantage of your -20% discount once a year on the order of your choice on the eshop or in the boutique when you are a Platinum member only. The code is valid for 12 months from the date of issue (not cumulative and not applicable to limited editions, skincare gift cards and gift cards including boutiques and eshop).

You can use your -10% and -20% codes on all our products except gift cards and limited editions.

You can reach the upper threshold by making enough purchases over the 12 months preceding your last purchase. Since each euro spent earns you 1 point, you need to have made purchases worth : 

• 220 points to become a Silver member
• 440 points to become a Gold member
• 1300 points to become a Platinum member 

You'll find all the details here.

Benefits are linked to thresholds (Silver, Gold or Platinum). If you no longer have access to a benefit (e.g. Private Sales), this means you have changed threshold.

You can view all your active codes in the "Voucher" section of your customer account. 

Yes, a selection of gifts is available in store, while stocks last.

The conditions for ordering a gift are as follows: 

• Belong to our Loyalty Program and have spent more than €220 incl. VAT over the last 12 months 
• Have enough points available to redeem your loyalty points for a gift
• Order a gift with a product order on the eshop, or collect your gift in-store. 
• Gift orders are limited to one gift per order!

Gifts are neither exchangeable nor refundable.

Yes, new gifts are made available regularly so you can choose the one that will please you most!

There's very little chance that the same gift will be available again, but don't worry: new "wow" gifts are added regularly ;-) 

Any product purchased on our e-shop must be returned to our warehouse, and any product purchased in a store must be returned to the store where the purchase was made. Our customer service department cannot deal with in-store issues, and our stores cannot deal with e-shop issues.  

In both cases, your product must be returned within 14 days of purchase. The product must be undamaged and in its original packaging.

If your product was purchased online, our full return policy and address is available on the Shipping & Returns page. 

If your purchase was made in a store, our return conditions are available in our GTC, paragraph 10.2.

Our refund times average between one and 2 weeks. These times may vary depending on the delivery of your parcel and the time taken to receive/verify the condition of the products at our warehouse. 

Payment by credit card only. For more information, please visit our Secure Paymentpage .

Yes, credit card payments on the site are made via the Braintree payment system. The Oh My Cream website is not aware of your credit card details at any time. For more information, please visit our Secure payment.

It is not yet possible to place an order by telephone, as we are not authorized to receive your bank details. You must therefore validate your order directly online. If you have any problems with payment, please contact us at contact@ohmycream.com or by live chat.

On computer: After validating your basket, you can insert your promotional code in the "Information" section, to the right of the field reserved for your delivery address. Then click on "Validate" to benefit from your offer. 

On mobile: After validating your basket, click on the small drop-down arrow to the right of your basket. The promo code field will appear below your order summary. Click on "Validate" to benefit from your offer. 

No, we never offer percentage discounts. Throughout the year, we put in place a wide range of offers. You'll also always receive a free sample bag, regardless of the value of your order. 

Once the order has been validated, it is no longer possible for us to take into account the addition of a promotional code, whether it be an offer of additional goodies or a reduction on the total of your order. Please don't hesitate to contact us at contact@ohmycream.com or by live chat, so that together we can find the best solution for you.

Our offers are not cumulative (neither on our eshop, nor in store). That's why you can only fill in the promo code field when validating your basket. It's up to you to choose the best offer for you :-)

No, you cannot benefit from the goodie bag by purchasing one or more gift cards, even if your order contains products.

We can no longer respond to every specific request, given the volume of orders to be processed per day. However, the quality of our samples remains a priority for us. So, as soon as you place an order, you'll receive a minimum of 4 samples, chosen according to your order (and any previous orders), and according to your beauty profile if you've filled it in yourself. 

We don't send samples on their own, without first placing an order. Feel free to browse our e-shop for selections of our products in travel size, perfect for testing over several days before investing in a larger format ;-) 

At Oh My Cream, we're committed to offering you samples that will please you... and you alone! Because you don't necessarily have a boutique nearby, and because trying our products is the best way to discover them, we want to systematically offer you samples. To choose them, we refer to your purchases and your beauty profile. Your beauty profile covers all your face, body and hair concerns. Haven't filled it in yet? Log in to your account now and complete your beauty profile before placing your order. Your samples will be even more personalized!

NB: Not all brands offer samples, or sometimes only in very limited quantities (especially our very young brands, which don't necessarily have the means right away). Please also note: our brands often don't produce their entire assortment in samples, but only their cult references.

Here is the list of brands that produce samples:

• Agent Nateur
• Antipodes
• Augustinus Bader
• Aurelia London
• Bioeffect
• Bonton
• Christophe Robin
• Dermalogica
• Dr Bronner
• Egyptian Magic
• Herbivore Botanicals
• ILIA
• Indie Lee
• John Masters Organics
• L:a Bruket 
• Lebon
• Minois
• Nuori
• Odacity
• Oh My Cream Skincare
• Oskia
• Pai Skincare
• Patyka
• Rahua
• Ren Clean Skincare
• RMS Beauty
• ROWSE
• Rudolph Care
• Sunday Riley
• Susanne Kaufmann
• Tata Harper
• Ulé
• Vintner's Daughter

Would you like a specific sample? Don't hesitate to visit one of our boutiques! Find out more about our stores here (we're in Paris and several other provincial towns).

You can come directly to our boutique, without having to make an appointment. Our skin diagnostics are always free of charge. However, if you're in a hurry, we advise you to contact the boutique of your choice directly by telephone, so that if it's busy you can be sure of being taken care of without too much delay.