Club Oh My Cream: our loyalty program

Club Oh My Cream is our loyalty program. 

You have access to points that you can exchange for discount vouchers. Each euro spent on the site or in the store gives you 1 point.

If you have any questions, please do not hesitate to contact us at the following e-mail address contact@ohmycream.com

You can also find our General Terms and Conditions here.

Our loyalty program is omnichannel, which means that you earn points with every purchase you make in-store or on the website, as long as you give us your e-mail address in-store and log in to your account to place an order on the website. 

Unfortunately, you'll need to create a customer account to earn loyalty points.

To join the Oh My Cream Club, you must have placed at least one order, left a review or entered your birthday.

Each euro spent, in the store or on the website, gives you 1 point. 

You can check your points balance in your customer area.

Your points can then be exchanged for discount vouchers, up to the limit of your points.

Yes, points expire on the same date each year, May 20.

You can view your available points directly in your customer area, under the "Club Oh My Cream" tab. You can also view your benefits and redeem your points for discount vouchers.

First of all, check in your customer area, in the "My orders" tab, that your purchase made in the store or on the website appears correctly. 

If it appears in your order history, check that your purchase is more than 14 days old. If this is not the case, it's normal: your points are "on hold" until this period has passed. 

If it doesn't appear in your order history, you haven't placed an order on the site or made your purchase in-store by communicating the correct e-mail address... Contact our customer service department on contact@ohmycream.com so that we can adjust your points.

All purchases made in-store or on the site earn you points at a rate of 1 point per 1 euro spent. However, purchases made with a gift card do not earn points.

Your points are credited to your account 14 days after your purchase in the store or on the website. Before this 14-day period has elapsed, your points will appear as "pending" in your customer area, Club Oh My Cream! section.

Your loyalty account is strictly personal. It is not possible to transfer your points to another person. 

If you decide to return or cancel your entire order, your pending points will be automatically cancelled.

If you decide to return or cancel part of your order, the pending points of the items concerned will be deducted. Points for items you have kept will be credited 14 days after your order.

Details of your points history are available by clicking on "See my points history" in your customer area, "Club Oh My Cream" tab.

From 250 points upwards, you can redeem your points for discount vouchers.

Vouchers can be used for purchases of €80 or more.

To redeem your points, go to the "Club Oh My Cream" tab in your customer area. You can choose the discount amount of your choice.

Some voucher "REDEEM" buttons cannot be clicked if you do not yet have enough points to redeem.

You can check your benefits in your customer area, "Club Oh My Cream" tab.

The benefits available are linked to your points balance. They will therefore evolve according to your purchases ;-)

You can use your discount codes on all our products, excluding gift cards, private sales and limited editions, for purchases over €80.

All coupon codes are available in your Customer Account, under the "Coupons" tab.