Oh My Cream Club: our loyalty program

The Oh My Cream Club is our brand new loyalty program. 

Each different level (Siver, Gold, Platinum) gives you access to exclusive benefits as well as points that can be exchanged for gifts. Each euro spent on the site or in-store is equal to 1 point. At each new purchase your level is reviewed and recalculated based on your purchases during the preceding 12 months. 

If you have any questions, please do not hesitate to contact us at the following email address contact@ohmycream.com

You can also find our terms and conditions here.

Our loyalty programme allows you to collect points when you shop on the site and in our stores. We just need your e-mail when you make a purchase in-store and for you to be connected to your customer account when you buy something online. 

Unfortunately you need to have created an account prior to making a purchase in order for your points to be taken into account.

To join the Oh My Cream Club you need to have spent more than 220€ (inclusive of VAT) in 12 months preceding your last order. 

We will only take into account the expenditure during the 12 months preceding the date of your last order. If you have not made any purchases for more than 12 months (either in-store or online), you will not be eligible and any points collected in the months prior to the 12 months where your account was inactive will be lost.

The thresholds (Silver, Gold, Platinum) are calculated over the 12 months preceding your last purchase, in store or on the site. Your last purchase must be less than one year old. Each threshold gives you access to exclusive advantages and access to a myriad of gifts always more "wow"! See the details of your benefits here. 

Each euro spent on the site or in-store is equal to 1 point. 

You must be part of one of the thresholds to use your points. To find out if you belong to our loyalty program, and therefore to a threshold (Silver, Gold or Platinum), go to your customer area here.

Once you are a member of our loyalty programme your points can be exchanged for gifts. Whatever level you belong to, you have access to all of the gifts available at that level.

If you are not yet a member of our loyalty programme, don’t panic. We are still recording your points but they aren’t yet available to be exchanged for gifts.

For the launch of our loyalty programme (and because your satisfaction is our number one priority), we didn’t want you to start at zero points. So as to spoil you from the start and help you to benefit from the gifts on offer, we have automatically credited your account with the points that correspond to your purchases in-store and / or online since the 1st January 2022, rather than since the launch of the programme. 

The initial calculation of the tiers starts on 24 May 2021 and is recalculated for each order placed from 23 May 2022 onwards, taking into account the orders of the 12 months preceding your last order. 

Yes, after 12 months where no purchases have been made in-store or online you will lose all of your points.  

You can see your available points in your customer account in the section entitled “Oh My Cream Club”. If you belong to our loyalty programme you can also see the different benefits and swap your points for gifts.

First of all check in your customer account in the section entitled “ My orders” that the purchase made in-store or online is there. 

If it appears in your order history, make sure your purchase is more than 14 days old. If it is not the case, it is normal: your points are "pending" until this time. 

If the purchase does not appear in your purchase history you have perhaps made a purchase without using the right e-mail address. Contact our client service team at contact@ohmycream.com so that we can attribute your points.

All purchases made in the store or on the site earn you points at a rate of 1 point per 1 euro spent. However, purchases made with a gift card do not earn points.

Your points are effectively credited to your account 14 days after your purchase in the store or on the website. Before this 14-day period has passed, your points appear as "pending" in your customer area, Club Oh My Cream!

Your loyalty account is strictly personal and points cannot be transferred to anyone else. 

If you decide to return or cancel an order in its entirety, your points will be automatically cancelled.

If you decide to return or cancel part of an order, the points that are on hold that relate to the cancelled or returned articles will be deducted from your points total. The points relating to the articles that you have kept will be credited to your account 14 days after your purchase.

Full details of the history of your points are available in the “?” section in your customer account in the “Oh My Cream Club ” section.

Once you have reached the first threshold you can exchange your points for gifts that are available exclusively on our site. 

If you do not yet belong to our loyalty programme you can collect points that you can use once you have reached the first level of our loyalty programme. 

To use your points, go to the “Oh My Cream Club” section of your customer account. You can choose a gift, which must be added to an order. It is not possible to order a gift without making a purchase.

Some of the “I want it!” buttons relate to gifts that you cannot receive if you don’t yet have enough points. 

Each different level (Siver, Gold, Platinum) gives you access to exclusive benefits. To see the benefits that correspond to your level, go to the “Oh My Cream Club” section of your customer account.

To view the available benefits of other thresholds, go here.

You can consult your benefits in the “Oh My Cream Club” section of your customer account.

The benefits relate to the level of the club (Silver, Gold or Platinum) to which you belong. They will evolve according to your purchases.

You will be informed by mail or in-store if you enquire when you make a purchase. 

The different levels (Silver, Gold or Platinum) are calculated each time you make a purchase in-store or online. The different levels are calculated according to the purchases made in the 12 months preceding your last order. You can move up a level each time you make a purchase. But you can also drop down a level if you have made fewer purchases in the 12 months prior to your last order than in the 12 months prior to your penultimate order. 

You can use your 10% discount code once per year on the order of your choice, either in-store or online. The code is valid for 12 months from its date of issue. It cannot be combined with other discounts or in-store or online gift cards (either of a fixed amount or for a treatment). 

You can use your 20% discount code once per year on the order of your choice, either in-store or online. The code is valid for 12 months from its date of issue and is available to platinum members only. It cannot be combined with other discounts or in-store or online gift cards (either of a fixed amount or for a treatment). 

You can use your -10% and -20% codes on all our products except gift cards, private sales and limited editions. 

You can reach the next level by making enough purchases in the 12 months preceding your last purchase. Insofar as each euro spent earns you 1 point, you need to have spent the following amounts: 

• 220 points to become a Silver member

- 440 points to become a Gold member

• 1300 points to become a Platinum member 

You will find all the details here.

Benefits are linked to the different levels (Silver, Gold or Platinum). If you no longer have access to a particular benefit (private sales for example) it is likely to be because you have changed level. 

All coupon codes are sent to you by email.

No. You can only choose your gift when you are making a purchase on the site and you cannot order a gift if you are not making a purchase. 

The conditions to receive a gift are as follows. You must: 

• Belong to our loyalty programme

• Have enough available points to exchange your loyalty points for a gift

• Order a gift when you make a purchase 

• Please note that gift orders are limited to one gift per order!

Yes, new gifts are made available regularly.

It is highly unlikely that the same gift be available at a later date but don’t worry, another wonderful gift will be available soon!