Oh My Cream Club: our loyalty program

Club Oh My Cream is our loyalty program. 

You have access to points that you can exchange for discount vouchers. Every euro spent on the site or in the store gives you 1 point. Points are valid for 12 months.

If you have any questions, please do not hesitate to contact us at the following e-mail address contact@ohmycream.com

You can also find our terms and conditions here.

Our loyalty programme allows you to collect points when you shop on the site and in our stores. We just need your e-mail when you make a purchase in-store and for you to be connected to your customer account when you buy something online. 

Unfortunately, you'll need to create a customer account to earn loyalty points.

To join the Oh My Cream Club, you must have placed at least one order, left a review or entered your birthday.

Each euro spent on the site or in-store is equal to 1 point. 

You can check your points balance in your customer area.

Your points can then be exchanged for discount vouchers, up to the limit of your points.

For the launch of our loyalty program, and because your satisfaction is at the heart of our concerns, we wanted you to keep your initial points.

Yes, points expire after 12 months.

You can view your available points directly in your customer area, under the "Club Oh My Cream" tab. You can also view your benefits and redeem your points for discount vouchers.

First of all check in your customer account in the section entitled “ My orders” that the purchase made in-store or online is there. 

If it appears in your order history, make sure your purchase is more than 14 days old. If it is not the case, it is normal: your points are "pending" until this time. 

If the purchase does not appear in your purchase history you have perhaps made a purchase without using the right e-mail address. Contact our client service team at contact@ohmycream.com so that we can attribute your points.

All purchases made in the store or on the site earn you points at a rate of 1 point per 1 euro spent. However, purchases made with a gift card do not earn points.

Your points are effectively credited to your account 14 days after your purchase in the store or on the website. Before this 14-day period has passed, your points appear as "pending" in your customer area, Club Oh My Cream!

Your loyalty account is strictly personal and points cannot be transferred to anyone else. 

If you decide to return or cancel an order in its entirety, your points will be automatically cancelled.

If you decide to return or cancel part of an order, the points that are on hold that relate to the cancelled or returned articles will be deducted from your points total. The points relating to the articles that you have kept will be credited to your account 14 days after your purchase.

Details of your points history are available by clicking on "View my points history" in your customer area, "Club Oh My Cream" tab.

Once you've reached the first threshold (€250), you can redeem your points for discount vouchers.

To redeem your points, go to the "Club Oh My Cream" tab in your customer area. Here you can choose the discount amount of your choice.

Some voucher "REDEEM" buttons cannot be clicked if you do not yet have enough points to redeem.

You can consult your benefits in the “Oh My Cream Club” section of your customer account.

The benefits available are linked to your points balance. They will therefore change according to your purchases ;-)

You will be informed by mail or in-store if you enquire when you make a purchase. 

You can use your discount codes on all our products except gift cards, private sales and limited editions. 

All coupon codes are available in your Customer Account, under the "Coupons" tab.