Terms & Conditions

GTC/UGU WTO

These General Terms and Conditions of Sale are entered into between OH MY CREAM, SAS with capital of €32,219, registered with the Paris Trade and Companies Register under number 751427527, whose registered office is at 47 rue de Babylone, 75007 Paris, and any person who has made a purchase from the http://www.ohmycream.com website, hereinafter referred to as "the Customer". Any purchase from thewww.ohmycream.com website (hereinafter referred to as the "Site") automatically implies acceptance of all of these terms and conditions, which the Customer acknowledges having read prior to placing an order.
Our unique identifier (article R.541-173 of the French Environment Code) : CITEO (Packaging) FR217499_01GDKR.

 

Article 1: Buyer’s capacity

The Client who makes a purchase on the site declares that he / she has the legal capacity to accept these Terms and Conditions.

 

Article 2: Price

All prices presented on the website include all taxes. The products’ prices are in Euros, except for products sold towards the United-Kingdom which are in Pounds. Oh My Cream reserves the right to modify its prices without warning; the Client will pay the price he /she was quoted at the moment of purchase. The goods remain the property of Oh My Cream until the payment has been made in full by the Client.

 

Article 3: Presentation of Articles

Oh My Cream undertakes to present and describe the products sold on its website in the most accurate and precise manner as possible.

 

Article 4: Orders

An online order is processed once payment has been accepted by Oh My Cream. Oh My Cream reserves the right to refuse orders placed by customers when previous problems involving payment have arisen. Oh My Cream also reserves the right to request any necessary information from the customer, such as proof of identity or proof of address. If the customer does not respond within 5 days, their order will be automatically cancelled. Oh My Cream only undertakes to process received orders if stocks allow it.

Article 5: Delivery to mainland France

Any order placed before 2pm will be dispatched the same day, except for orders placed on Saturday and Sunday that will be despatched the following Monday, as well as orders placed on holidays that will be dispatched the next working day.

The customer can choose between several delivery methods: via Colissimo within 48 working hours, via TNT within 24 working hours, via Mondial Relay within 3 to 5 working days.

Article 6: Delivery outside mainland France

Any order placed before 2pm will be dispatched the same day, except for orders placed on Saturday and Sunday that will be despatched the following Monday, as well as orders placed on holidays that will be dispatched the next working day.

Delivery outside mainland France is by IMX or Fedex, depending on the destination. All deliveries to French overseas departments and territories are systematically treated as "international deliveries" according to the postal rates in force on the day the order is placed. For deliveries to the United Kingdom, you can order directly from our English site without customs or import duties. Outside the European Union, customs or import duties may be added to the price of our products and remain the responsibility of the customer. It is therefore the customer's responsibility to check with his local customs office for the amount of these taxes. Shipping costs are at the customer's expense and vary according to destination:

Delivery country

Delivery time (after dispatch)

Standard Shipping

Express shipping delivery time (after dispatch)

Express Shipping

Dom Tom

5 to 10 days

15€

Free for all orders > 150€

 

 

European Union and Switzerland (Spain, Portugal, Germany, Austria, Finland, Belgium, Luxembourg, Netherlands, Denmark, Ireland, Sweden, Italy, Switzerland)

3 to 6 days

8€

Free for all orders > 100€

1 day

15€

7€ for all orders > 100€

Rest of Europe and Norway (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Norway)

4 to 7 days

15€

Free for all orders > 150€

2 days

25€

10€ for all orders > 150€

USA

5 to 8 days

15€

Free for all orders > 150€

2 days

20€

5€ for all orders > 150€

Other countries

4 to 10 days

15€

Free for all orders > 150€

2 to 4 days

25€

10€ for all orders > 150€

Oh My Cream offers worldwide delivery except Russia due to custom legislation.

 

Article 7: Payment

A. Methods of purchase

When the Client validates his/her purchase, he/she accepts The Terms and Conditions of Sale. The Client pays for their purchase on www.ohmycream.com:

by Bank card (Visa or Marstercard), through the secure payment platform, Paybox; and/or

- with a gift card.

B. 3D secure payment

It is possible for your order to be carried out through a Secure 3D platform. Secure 3D is an authentication payment method which guarantees optimal security when you shop online. During payment, your bank verifies the identity of the card user before validating the transaction.

How 3D Secure verification works:
Once you've validated your bank details, you'll be transferred to your bank's website. In the 3D Secure window that appears, the authentication procedure to be followed is specific to each bank. You may be asked to:
- Enter your date of birth
- Enter a code received by SMS
- Or answer a personal question.
This is a secure exchange of information between you and your bank. It guarantees the identity of the card user. If you have any questions about your 3D Secure code (obtaining, loss, modification, etc.), please contact your bank directly. WARNING: After 3 failed authentication attempts, your transaction will be cancelled. Your card will be blocked. Please contact your bank.

C. Verification of payment

In order to protect against certain abusive fraud practices, Oh My Cream moderates the orders placed on the website. In order for this to be carried out effectively, our client service team may contact you to collect certain information to validate your order. They may ask proof of address in your name, or in the name of the person to whom the order will be delivered.

 

Article 8: Secure Payment - Protection of bank transfers

Oh My Cream entrusts the security of transactions to the service provider Paybox. The payment is secured using the online payment system of our partner Paybox. The bank details only appear in our systems in encrypted form, this means that they are coded in such a way that they cannot be understood and are therefore never held by Oh My Cream.

 

Article 9: Data Protection

The personal data communicated by the Client on the website www.ohmycream.com are subjected to computer processing. It is processed in order to treat and deliver the orders, to chose free samples and to suggest to the Client products adapted to his / her specific needs. The recipient of the data will only be Oh My Cream.

For information on the processing of your personal data: Our Privacy Policy.

Article 10: Return & Exchange

10.1 Purchases on the website www.ohmycream.com

For all purchases on the website www.ohmycream.com, the Customer has a period of 14 days from the date of receipt of his order to exercise his right of withdrawal without giving any reason.

Pursuant to article L.121-28 of the French Consumer Code and article 16(e) of Directive 2011/83/EU of 25 October 2011, the Client cannot withdraw from contracts as regards the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. care products, make-up products…). Any product returned to Oh My Cream in violation with article L.121-28 of the French Consumer Code and article 16(e) of Directive 2011/83/EU of 25 October 2011 will be sent again to the Client at Oh My Cream’s expense without the Customer being entitled to any compensation.

To exercise the right of withdrawal, the Customer must notify OH MY CREAM (47 rue de Babylone, 75007 Paris - contact@ohmycream.com) of his decision to withdraw before the expiry of the deadline by means of an unambiguous statement (e.g. letter sent by post or e-mail).

The Client may use the following withdrawal form:

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of OH MY CREAM, 47 rue de Babylone, 75007 Paris, contact@ohmycream.com :

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/provision of services (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in the case of notification of this form on paper) :
Date:
(*) Delete as appropriate.

In the event of withdrawal by the Customer, OH MY CREAM shall reimburse the amount of the order, including the delivery costs (with the exception of additional costs resulting from the fact that the Customer has chosen, where applicable, a more expensive delivery method than the standard delivery method proposed by OH MY CREAM), no later than fourteen days from the day on which OH MY CREAM is informed of the Customer's decision to withdraw.

OH MY CREAM may defer the refund until it receives the returned products or until the Customer has provided proof of shipment of the products, the date being the earlier of these two events.

When the order was accompanied by a gift offered to the Customer under conditions - for example, gift offered only if a minimum order amount was reached - and the Customer no longer fulfils the conditions necessary to obtain the gift due to the exercise of the right of withdrawal by the Customer, the gift must be returned to OH MY CREAM together with the returned products and OH MY CREAM may defer the reimbursement until receipt of the gift or until the Customer has provided proof of dispatch of the gift, the date retained being the date of the first of these facts.

OH MY CREAM will make the refund using the same means of payment as the one used for the initial transaction, unless the Customer expressly agrees to a different means and this refund does not incur any costs for the Customer.

The Client must return their order to the following address: DUHAMEL LOGISTIQUE, Site 5 pour OH MY CREAM, Voie du Futur, Parc d’Affaires des Portes, 27100 Val de Reuil, no later than fourteen days after the date on which the Client informed OH MY CREAM of their wish to cancel their order. This timeframe will be deemed to have been respected if the Client despatches the order before the end of the fourteenth day.

The Client will have to bear the direct cost of returning the products.

OH MY CREAM advises the Customer to choose a mode of transport with a tracking number. Without a tracking number, OH MY CREAM will not accept any claim.

The Client is only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

10.2 Purchases from OH MY CREAM stores

Products purchased in OH MY CREAM stores cannot be reimbursed. When the Client purchases something in an OH MY CREAM store, they cannot request the reimbursement of the products they have purchased.

In the store, the Customer has a period of fourteen days to make an exchange of equal or greater value than the product initially purchased, or to obtain a credit note in the form of a gift card valid for one year.

Article 11 : Gift cards

A. Gift cards for a specific amount

Cash gift cards purchased on the Site or in boutiques, can be used for 1 year on all products offered on the Site and in our boutiques, on presentation of the code / QR code received by e-mail (for all gift cards purchased on the Site) or on presentation of the code / QR code present on the paper gift card issued by the boutique (for all gift cards purchased in boutiques). Care gift cards purchased on the French site can only be used in France and Belgium. Care gift cards purchased in the UK can only be used in our London stores.

Amount gift cards can be combined with promotional codes (such as the Goodie Bag offer), but cannot be combined with each other. An amount gift card cannot be used to purchase another amount gift card or a cabin care gift card. Gift cards cannot be exchanged or refunded, even partially, for any reason whatsoever (including theft, loss, damage or expiration). The purchase of one or more gift card(s) on the eshop and in boutiques does not allow you to benefit from our Goodie Bag, including if the basket contains one or more products other than gift card(s).

 
B. Treatment Gift Cards

Cabin Care Gift Cards purchased on the website or in boutiques, can be used for 1 year in our French and Belgian Oh My Cream boutiques. Please note that not all our boutiques offer the same treatments:

- Flagships specific treatments are only available in our Flagships,

- Concept-store treatments are available in any Concept-store.

If you want to know more about our cabin treatments, you can consult our care map. The delivery of the service in the store will only be possible on presentation of the code / QR code received by email (for any gift card purchased on the website) or on presentation of the code / QR code present on the paper gift card delivered by the store (for any gift card purchased in the store). Care gift cards are neither exchanged nor refunded, even partially, for any reason whatsoever (including theft, loss, damage or expiration). The purchase of one or more care gift card(s) on the eshop does not allow you to benefit from our Goodie Bag, including if the basket contains one or more products other than gift card(s).

 

Article 12: Promotional Codes

Promotional codes apply only to non-rebated base prices and do not apply to limited editions. Promotional codes cannot be combined with each other or with vouchers. Promotional codes can be used 1 time per customer account unless otherwise instructed by OH MY CREAM. These codes are not refundable in the event of an exchange.

Loyalty Programme

Article 13: Loyalty Programme

A. Object

The "Oh My Cream Club" loyalty program is the Oh My Cream loyalty program (hereinafter the "Loyalty Program"). The Oh My Cream Loyalty Program is a program designed to provide benefits to customers based on purchases made in stores or on the website www.ohmycream.com (hereinafter the "Site").

The Oh My Cream Loyalty Program is dedicated to Oh My Cream customers and gives access to vouchers from a certain amount spent at Oh My Cream. Oh My Cream customers who join the Loyalty Program are hereinafter referred to as "Members" or "You".

Each euro spent (including VAT) on the Site or in an Oh My Cream boutique earns the Member 1 point (hereinafter referred to as a "Point"). However, a payment by gift card is not considered as a euro spent and will not be taken into account as a point.

The Oh My Cream loyalty program is omnichannel, meaning that Points are earned for all orders placed on the Oh My Cream website or in stores, provided that you are logged in to your customer account on the Website or provide your email address in store. For more information, please consult the Loyalty Program FAQ.

The above mentions only concern our French website and our French and Belgian stores.

 

 

 

B. Eligibility

Only physical clients of Oh My Cream are eligible to be members of the Oh My Cream Club. Companies or persons acting for commercial gain may not be members.

The Members undertake to respect Oh My Cream’s General Conditions of Sale and the terms and conditions applicable to the Oh My Cream Club and agree to behave in a way that is loyal to Oh My Cream.

To be part of the Loyalty Program, an Oh My Cream customer must have an Oh My Cream account and be subscribed to our newsletter.

 

C. How the Points work

Every euro spent (incl. VAT) on the site or in the store earns you 1 Point (excluding gift card payments).

Customers can also earn 10 points for each review left on products purchased, subject to validation of their email (within the limit of one review per hour, customers may leave more than one, but will only be rewarded once per hour). Oh My cream reserves the right to delete your review if it corresponds to one of the following cases (and consequently your points will be deducted):

-opinions not related to the use of the product;

-opinion left after using a sample;

-Notice left after using a product not purchased from Oh My Cream;

-defamatory notices;

-notices containing personal data.

 

If the Customer has entered his/her birthday on the "Le Club Oh My cream" page of his/her Customer Account, 100 points will be credited on that date.

There are different voucher amounts depending on the number of euros spent, corresponding to the amounts below:

- 10€ for 250 points

- 20€ for 500 points

- 40 for 1,000 points

These vouchers can be generated in the "Oh My Cream Club" section of the Customer Account or requested in-store.

From the date your vouchers are created, they are valid for 3 months.

The generation of a voucher is irreversible and cannot be cancelled. Consequently, points cannot be re-credited and the voucher cannot be cancelled.

Points are personal, nominative and reserved for non-professional clients of Oh My Cream for their own personal use. They cannot be given away, transferred to a third person, exchanged or sold.

For more information, please see the Loyalty Programme FAQ.

Points validity period : Points are valid for 12 months from their creation date. Points accumulation is rounded down to the nearest euro and takes into account the amount of purchases paid by the Member, net of discounts. Please note that all points acquired (and available) before May 21, 2024 are valid until May 21, 2025.

Cancellation of Points: Points relating to a purchase that has been refunded or returned will be cancelled and deducted from the Member's account. In the event of a refund of a purchased item, the corresponding Points will automatically be cancelled. Thus, any Points unduly collected by the Member shall be automatically debited from his/her account by Oh My Cream.

 

 

D. Personal data

By participating in the Oh My Cream Loyalty Programme, customers acknowledge that some of their personal data will be passed on to Oh My Cream in order to enable them to join this Loyalty Programme and enjoy the benefits of the Loyalty Programme. As such, all personal data collected, processed and used in connection with the Oh My Cream Loyalty Programme will be used in accordance with the Privacy Policy Oh My Cream Privacy Policy.

E. All rights reserved to Oh My Cream

Oh My Cream also reserves the right to make personalised offers based on your points. Oh My Cream reserves the right to modify or suspend the Oh My Cream Loyalty Program. The Oh My Cream Loyalty Program may be suspended, modified or terminated in whole or in part without notice. In particular, Oh My Cream may modify its Points scale at any time. No modification, including the cancellation of the Oh My Cream Loyalty Program, shall entitle the Member to compensation.

In the event that the Oh My Cream Loyalty Programme be cancelled or modified leading to the loss to the Member of Points or benefits that were still valid, the Member will be informed by mail and will not have the right to claim any indemnity.

Further, Oh My Cream cannot guarantee that the benefits or Points that have not been used will be redeemable if the Programme is modified.

Oh My Cream reserves the right not to contact inactive Loyalty Programme Members (i.e. those who have not made a purchase in the preceding 12 months) in order to inform them about changes to the Programme or the loss of their Points.

The client will not be compensated where there has been a modification, evolution or cancellation of the Loyalty Programme.

The Member cannot claim compensation, and in particular there will be no compensation in the following situations:

  • fraud, attempted fraud or theft by the Member, either in-store or on the Oh My Cream website,

  • inappropriate use of the Oh My Cream Loyalty Programme,

  • an abnormal number of transactions on the same day or over a number of days,

  • in the event of a payment incident not remedied within one month of a reminder from Oh My Cream, and more generally, in the event of failure to comply with the provisions of Oh My Cream's general terms and conditions of sale and these general terms and conditions of the Loyalty Program.

F. Oh My Cream responsibilities

Oh My Cream is exonerated from any responsibility for the direct or indirect consequences of any issues or anomalies relating to the Loyalty Programme, whatever their cause. Oh My Cream will make every effort in order that the Member can retain the benefits relating to their points. In particular Oh My Cream cannot be held responsible if the issue relates to the failure on the part of the Member to carry out their obligations or in the case of force majeure.

G. Partial disability - Modification of general terms and conditions

Oh My Cream reserves the right to modify these general terms and conditions and undertakes to inform the Member of any modifications using one of the following methods (email or in updating the terms and conditions via the site at www.ohmycream.com).

If one or several of the stipulations of these terms and conditions was deemed to be null or void, this would not render the remaining stipulations null and void. Oh My Cream reserves the right to adapt or to modify these terms and conditions at any moment and without warning. The adapted or modified stipulations will then apply to any client using the Loyalty Programme thereafter.

H . Disputes - Applicable law - Jurisdiction

These terms and conditions are governed by French law. The French version of the terms and conditions relating to the Loyalty Programme is deemed to be the only valid version. Any litigation resulting from the interpretation or the execution of these terms and conditions shall be judged before the competent French courts.

If you have any questions about our Loyalty Program, you can contact our customer service department at contact@ohmycream.com.

 

Article 14: Intellectual property

All elements present on the www.ohmycream.com website, whether visual, textual or audio, are the exclusive property of OH MY CREAM, or of the holder of the intellectual property rights concerned, and are therefore protected by the intellectual property code and copyright. As such, any reproduction of the OH MY CREAM brand or the www.ohmycream.com website, whether partial or complete, is strictly prohibited.

It is permitted for links to be made to our site, however this must be done in an honest manner and such a link cannot pose a threat to our good name or seek to profit from our reputation. It is strictly forbidden to put a link to our website on a site that is not your own nor to imply a link to Oh My Cream where no such link exists. We reserve the right to remove links without notice.

 

Article 15: Limitation of liability

OH MY CREAM cannot be responsible to third parties for indirect damage, special damage or any events stemming from the failure or negligence of the Client or as a result of the incorrect use by the Client of a product sold on the site www.ohmycream.com. As regards access to or consultation of the site, the order process, the payment for delivery or service, OH MY CREAM is only under an obligation of means. OH MY CREAM cannot be held responsible for issues arising from the use of the internet and in particular any issues relating to the internet connection or to a virus. Further, OH MY CREAM cannot be held responsible for any event qualified as force majeure as per the jurisprudence of the French Cour de Cassation. Finally, OH MY CREAM’s responsibility is limited to the amount of the Client’s order.

 

Article 16: Legal warranty

Products sold on the website www.ohmycream.com are subject to the legal guarantee relating to compliance and to the guarantee against latent defects as per articles 1641 and the subsequent articles of the civil Code.

16.1 Legal warranty of conformity

Article L. 217-4 of the French Consumer Code: The seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter is his responsibility under the contract or was carried out under his responsibility. Article L. 217-5 of the French Consumer Code: Goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable : - if it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter. Article L. 217-12 of the French Consumer Code: Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.


16.2 Warranty for defects in the goods sold

Article 1641 of the Civil Code: The Seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lesser price for it, if he had known about them. Article 1648 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

When the Client brings an action based on the legal guarantee of conformity for goods, he / she:

- has a period of two years from the date of delivery of the goods to take action;
- may choose between repairing or replacing the goods, subject to the cost conditions set out in Article L.217-9 of the Consumer Code;
- is exempted from proving the existence of the lack of conformity of the goods during the twenty-four months following the delivery of the goods.

The legal guarantee of conformity for goods applies irrespective of the commercial guarantee that the seller may have granted.

The Client can bring an action based on the warranty against latent defects of the sing sold as provided by article 1641 of the French Civil Code and may chose in that case between (1) returning the thing and having the price returned to him or (2) keeping the thing and having a part of the price returned to him pursuant to article 1644 of the French Civil Code.

 

Article 17: Disputes - Complaints - Information

If you have a question, complaint or need information relating to the online sales conditions set up by OH MY CREAM, please contact Customer Service by e-mail at the following address: contact@ohmycream.com.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Oh My Cream! adheres to the e-commerce mediator service of the Société de la Médiation Professionnelle (smp) whose contact details are as follows: Médiateur-Consommation-smp - 24, rue Albert de Mun - 33000 Bordeaux- https://www.mediateur-consommation-smp.fr/. After consumers have made a prior written request to Oh My Cream! and in the event of a complaint not resolved amicably by Oh My Cream! customer service, the ombudsman service may be contacted for any consumer dispute which has not been settled.
At European level, the European Commission provides an online dispute resolution platform, click here.

 

Article 18: Applicable law

The Customer accepts and fully acknowledges that French law governs these General Terms and Conditions of Sale, as well as any dispute or litigation that may arise between the Customer and OH MY CREAM. Furthermore, the Internet user (or the Customer) accepts that in the event of a dispute, following a visit to or a purchase from www.ohmycream.com, the French courts shall have jurisdiction.

 

Article 19: Modification of the GCU/CGV

OH MY CREAM reserves the right to modify and update the GTC/CSR without prior notice. OH MY CREAM will publish the new GTC/CSR on its Website. In order to be informed of these possible modifications, OH MY CREAM advises the Customer to reread the GCU/General Terms and Conditions of the Site regularly. The Customer's order shall be subject to the GTC/GVS in force at the time of the order.

 

Declaration relating to data protection

1. Collection and general use of details

a. Ordering: When you place an order with us, we record your details in order to process your order and to ship the products you have purchased. This information is also stored for security purposes, to comply with legal and regulatory obligations, and to enable us to improve and personalise our offers. Your e-mail address is used to send you an order confirmation and to communicate with you if necessary. Your e-mail address is also used to identify you when you log in to your user account. The personal data collected on www.ohmycream.com are exclusively reserved for OH MY CREAM.

b. Logging into your user account: When you place an order on our site, we offer you access to your "User Account" protected by a password. This allows you to access information about your past orders and to correct your personal information if necessary. It is important that you do not disclose your User Account information to any third party.

c. Advertising: We use your information to send you information about our products and to recommend products for sale on our site that may be of interest to you. We use email advertising only to the extent permitted by law.

d. Newsletter Subscription: If you choose to subscribe to our newsletter, you will receive information about special offers which you can stop receiving at any time by clicking on the link provided in each newsletter. The information collected when you subscribe to our newsletter allows us to make more relevant commercial offers to you.

e. Consultation of websites: For security reasons, during your visits to our site the following data may be collected and temporarily recorded: domain name or IP address, http response code, number of bytes transferred, address of the website from which the user arrived. This data is collected completely anonymously (we collect the data but do not associate it with an identity) and allows us to provide more relevant offers to our users.
 

2. Saving Data Using Cookies

A cookie is a small file stored on your computer. It contains information on the navigation carried out on the pages of our site. It makes it easier for the same person to use the site later and to remember the preferences chosen by a user during a visit. You can limit the use of cookies by configuring your browser, although this will limit the use of certain services we offer on our site. You also have the option of deleting cookies manually.

Google Analytics We use Google Analytics, a service of Google Inc. ("Google") to understand how users interact with our site. Google Analytics uses cookies. The information obtained with the help of the cookie about your use of the www.ohmycream.fr website (including your IP address) is transferred to a Google server where it is stored. The terms of use of Google Analytics, to which OH MY CREAM has agreed, prohibit the transmission to Google Analytics of personally identifiable information, including (but not limited to) names, e-mail addresses or bank details. Google uses this information to evaluate your use of our website and to provide other services related to your use of our website. You can restrict the use of cookies by configuring your browser, although this will limit the use of some of the services we offer on our website. Cookies can also be deleted manually. If you do not want your browser to use Google Analytics, you can install the browser add-on for the deactivation of Google Analytics: https://tools.google.com/dlpage/gaoptout

. By using our website you agree to the processing of data about you by Google for the purposes described above.

For more information about the use of cookies by OH MY CREAM, please see our Cookie Usage Statement (bottom of this page).

Data protection on Ask OMC 

To facilitate your exchanges with our customer service, we use the Hero chat application. This application is developed and offered by the American solution Hero, in compliance with European regulations. The data that Hero collects is stored in the European Union and is only kept for the time strictly necessary for our internal quality control. 

To find out more about Hero's data protection policy, please visit this page.

3. Secure transfer of details

Our site is covered by a security system. We have adopted the process of SSL crypting (Secure Socket Layer) which assures the protection against loss, damage, access, modification or circulation of your details by non-authorised third parties.
 

4. Your rights

Access and rectification rights: In accordance with the law "informatique et libertés" n°78-17 of January 6, 1978 modified, you have a right of access, modification, rectification and deletion of the data which concern you. For any request relating to the processing of your personal data or to exercise your rights, we invite you to write to us, indicating your contact details, at SAS OH MY CREAM 5 rue d'Aguesseau 75008 Paris - contact@ohmycream.com.

Right of objection and cancellation: You can cancel, at anytime, the use of your personal data for advertising or study purposes. To do this, please write to us via email or post to the above address.

Cookies policy

The Internet site www.ohmycream.com (hereafter the « Site ») is made available to you in accordance with this Cookie Policy, together with the Terms and Conditions of the site and the specific terms and conditions mentioned on various pages of the Site (collectively the « Terms and Conditions »).

We recommend that you read this Cookie Policy before using the Site or reading any content, making use of any service or acquiring any product via the Site. By using the Site you accept, without restriction or qualification, this Cookie Policy in its entirety.

Definition

A cookie is a text file that contains a small amount of information downloaded to your computer or mobile device when you visit a website. A cookie is then returned to the original website when you visit it again or at another site that can recognize the given cookie. Cookies are useful because they allow a website to recognize the user's device. For more information on cookies, visit www.allaboutcookies.org.

Cookies on this Site

In order to help you browse the Site effectively, OH MY CREAM uses cookies or other similar systems. These Cookies help to improve the service we provide insofar as they are able to record information pertaining to your navigation on the site.

These cookies do not identify you individually.

On this Site, cookies have several functions. They allow you to navigate between pages effectively, to keep your preferences in memory and, in general, to improve your experience on the Site. They also help to make online advertising more relevant to you and your interests.

The cookies used on this Site can be classified into four categories: (1) strictly necessary cookies; (2) cookies contributing to the performance of the Site; (3) cookies recording functional requests; and (4) targeted cookies. Below is a description of each of these types of cookies.

- Cookies strictly necessary: These cookies are essential, they allow you to browse the Site and use its features, including access to secure areas on the Site. Without these cookies, the services you request can not be provided. These cookies do not collect information that can be used for marketing purposes. By using this Site, you agree that we may place such cookies on your device.

- Performance Cookies: These cookies collect information about how you use this Site. For example, they can collect information about the pages you visit most often and save if you have received an error message on any of the pages of this Site. These cookies do not collect information directly to identify you. When you provide us with identifying information, we may use these cookies to adapt the Site based on the information you provided to us and your activities on the Site. By using this Site, you agree that we may place such cookies on your device.

- Preference cookies: These cookies allow a website to remember choices you have made in the past: user name, choice of language or region for example. The Site then uses this information to provide you with improved functionality. These cookies can also be used to remember modifications you have made, for example the size and style of the font. If the data collected by these cookies is anonymous, the cookies can identify you when the data is combined with other information since they observe information relating to your internet service provider. They do not collect any information that could be used to target you with advertising nor to ascertain your browsing habits. When you modify the options or the settings of the Site, you accept that OH MY CREAM will place preference cookies on your device. In using the Site, you accept that we will place this type of cookie on your device

- Targeted cookies: These cookies collect information about your browsing habits. They have two different uses.


1. Analytical: These cookies allow OH MY CREAM to understand a user’s browsing habits using Google Analytics. The data collected is aggregated and not personal.


2. Commercial function: These cookies are generally placed by advertising networks - in the case of OH MY CREAM only by Facebook - which record what you have viewed on the Site and share this information with other organisations, including advertisers. This allows online advertisements to be more tailored to you and your interests. Although these cookies can track your visits to websites, they generally do not know who you are. Without these cookies, online advertisements will be less relevant to your interests.
By using this Site, you consent to the placement of these cookies on your device.

Possibility to restrict or block cookies

You can prevent the use of all cookie types by using the cookies banner which appears on the site when you are browsing.

You can also configure the settings of your browser so as to limit the use of cookies or to block them entirely (either on the Site or elsewhere on the web). Your browser may provide information on how to personalise your settings.

You can also visit www.allaboutcookies.org for general information on cookies and how to set cookie settings in various browsers. This Site also explains how to remove cookies from your computer. You may also refuse targeted cookies from certain vendors using the denial process presented by www.youronlinechoices.eu.

Please note that restricting cookies may affect the functionality of the Site.

 

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