Shipping & Returns

Informations relatives à une commande :

Your order is validated once your payment has been accepted by us. Oh My Cream reserves the right to refuse an order if the Customer has an existing dispute with the company or if Oh My Cream believes that the Customer is at risk of non-payment.

We reserve the right to ask the Customer for additional information if we deem it necessary, such as an ID or proof of address. Without a response from the Customer within 5 days of the order, your order and payment will be cancelled. We commit ourselves to honor the orders received, only within the limits of available stocks.

 

Besoin d'aide ? Une question concernant votre commande ? Contactez nos experts à l'adresse  consultation@ohmycream.com ou par chat juste ici

Our delivery times are the following:

  • For all orders placed from Monday to Friday before 1pm, the order will be dispatched the same day.
  • For all orders placed from Monday to Thursday after 1pm, the order will be dispatched the next day.
  • For all orders placed from Friday after 1pm to Sunday evening, the order will be shipped the following Monday.
  • For orders placed on public holidays, the order will be dispatched the next working day.

During the Goodie Bag period or any other Oh My Cream commercial operation, our logistics workshop is faced with an important flow of order preparation... A delay of 1 to 2 days is therefore possible, we thank you in advance for your indulgence.

The Customer has the choice between several delivery methods, whose costs and times vary:

Delivery Method

Delivery time (after dispatch)

Tarif pour tout achat <60€

Price for all purchases >60€.

TNT

One working day, with delivery before 1 pm

10€

5€

Colissimo

48 hours (week days only)

5€

Free

Mondial Relay

3 to 5 days

3,5€

Free

Shipping is handled by our delivery agents. Oh My Cream cannot be held responsible for any delivery delays.

Our delivery times are the following:

  • For all orders placed from Monday to Friday before 1pm, the order will be dispatched the same day.
  • For all orders placed from Monday to Thursday after 1pm, the order will be dispatched the next day.
  • For all orders placed from Friday after 1pm to Sunday evening, the order will be shipped the following Monday.
  • For orders placed on public holidays, the order will be dispatched the next working day.

During the Goodie Bag period, our logistics workshop is faced with an important flow of orders preparation... A delay of 1 to 2 days is therefore possible, we thank you in advance for your indulgence.

International delivery is by Colissimo, or in express mode by DHL. The shipping costs are at the charge of the Customer. Costs and delivery times vary depending on the destination:

Delivery country

Delivery time (after dispatch)

Standard Shipping 

Express shipping delivery time (after dispatch)

Express Shipping

Dom Tom

5 to 10 days 

15€

Free for all orders > 150€

 

 

European Union and Switzerland (Spain, Portugal, United Kingdom, Germany, Austria, Finland, Belgium, Luxembourg, Netherlands, Denmark, Ireland, Sweden, Italy, Switzerland)

3 to 6 days

8€ 

Free for all orders > 100€

1 day

15€

7€ for all orders > 100€

Rest of Europe and Norway (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Norway)

4 to 7 days

15€

Free for all orders > 150€

2 days

25€

10€ for all orders > 150€

USA

5 to 8 days

15€

Free for all orders > 150€

2 days

20€

5€ for all orders > 150€

Other countries

4 to 10 days

15€

Free for all orders > 150€

2 to 4 days

25€

10€ for all orders > 150€ 

Outside the European Union, customs or import taxes can add to the price of our products and are the responsibility of the buyer. It is therefore the buyer has to be informed of the amount to his local customs office.

 

 

Vous souhaitez nous retourner un produit ? Pas de soucis ! Pour tout retour, veuillez nous envoyer un petit mail à l'adresse contact@ohmycream.com afin de nous prévenir. Merci d'y préciser : le numéro de votre commande, le(s) les produit(s) retourné(s), la (les) raison(s)  du retour ainsi qu'une demande d'échange, de bon d'achat ou de remboursement. Ainsi vous serez asuré.e du bon traitement de votre demande et d'une plus grande rapidité dans sa gestion. 

Tout Client peut demander l'échange de son article dans un délai de 14 jours à compter de la date de la commande. Les retours des commandes expédiées en France métropolitaine et hors de France métropolitaine sont à la charge du Client.

The product for which the Customer requests an exchange must be intact, unopened and in its original packaging.

The return address is as follows:

L4 LOGISTICS FOR OH MY CREAM
ZI de l'Orme Pomponne
44, rue Paul Langevin
91130 RIS-ORANGIS

There is no need to add documents to the parcel. 

We advise you to choose a shipping method with a tracking number. Without a tracking number, we will not accept any claims.

Furthermore, in order to ensure that your return is processed as quickly as possible, we advise you to also send an email to contact@ohmycream.com.

If the item is refused by Oh My Cream, it will be returned to the Customer at Oh My Cream's expense without the Customer being able to claim any compensation whatsoever. If the return has not been notified by the Customer, a voucher is automatically created and sent to the Customer.

Where the order was accompanied by a conditional gift - for example, a gift only offered if a minimum order value was reached, such as the Goodie Bag - if you return products and the remaining amount of your order no longer fulfils the conditions of the offer, in this case the gift must also be returned to us in order to be refunded(see our GTCs for more details)

Loyalty program gifts are not exchangeable or refundable.

Oh My Cream gift cards are can be spent on any available products on our e-store and are valid for a year. Gift cards cannot be redeemed in conjunction with any other offer and are only valid one at a time.