Our daily commitments

Oh My Cream: a human enterprise... and a real one!

We attach a great deal of importance to the general well-being of our teams, in particular by always applying a benevolent management approach. Juliette's motto is "no one can do the impossible": yes, we all believe that the right to make mistakes is fundamental to learning, and that even if we are an ambitious and passionate team, we also know how to recognize our limits and accept the unexpected.

Good humor, smiles and mutual respect are part of our core values: at Oh My Cream, consultants are not subject to begging, our partner agencies don't find solutions on their own, and an employee experiencing difficulties knows that her managers (and colleagues!) are available.

When recruiting, we place great value on "soft skills" (behavioral competencies such as interpersonal intelligence, communication skills...) which cannot be learned, even in the best schools :-), experience and personality. For us, all these elements are far more important than diplomas. Last but not least, we are developing a recruitment policy in favor of inclusion and equal opportunities (notably through the issue of disability), and are currently carrying out an audit with Agefiph (Association de Gestion du Fonds pour l'Insertion des Personnes Handicapées). 

We believe that training is the key to providing quality service and unrivalled advice. We therefore have a training team dedicated to this project. For our in-store and online advisory teams, 5 weeks of initial training is all it takes to give you the best advice. After this stage, we also provide ongoing, permanent training, allocating dedicated time each month to ensure that we are always fully up to date with new products and market developments (notably via our e-learning platform and our various training seminars). The rest of our teams (from Purchasing to Finance and Communications) are also trained. At Oh My Cream, everyone is passionate about beauty! And when we need new skills to move forward, we call on experts in the field. We prefer to build on our strengths and call on the best from time to time to help us go further... and faster! 

Finally, on the "spirit" side, whether in the boutique or at head office, mutual support remains a key value. An in-store beauty coach is expecting a happy event, but can't manage her days alone in the boutique? Her colleagues get organized and a back-up schedule is set up. Fanny (our Communications Director) organizes a magnificent Press Day in a Parisian hotel? The Retail, Purchasing and E-commerce teams come to the rescue to liven up the day! An inventory at our logistician's? The head office team meets at 7 a.m. and leaves at dawn... Ready to don fluorescent vests and safety shoes!

Increasingly committed partners

Our partners are also on the same path, and share our mindset (like attracts like!). Our resolution? This year, we're going to try and share more of their initiatives with you (thanks to Fanny and Ellie on social networks!), but here are a few of them already:

The brands

Ren Clean Skincare now uses only recyclable packaging, containing recycled or reusable materials, and will do so from the end of 2021. Patyka packs its products in recycled cardboard without glue, uses vegetable-based inks and prefers to dispense with leaflets to save paper. Oskia has opted for bio-sourced plastic packs made from cane sugar. Combeau favors gentle extraction of its active ingredients, without petrochemical solvents. Ingredients are sourced responsibly, and the brand has independently tracked and audited each production site. Sunday Riley is B Corp certified, and only works with suppliers and manufacturers who agree to their code of conduct (including rules on wages, working hours, no child labor, health and safety in the workplace, and non-discrimination).

Last but not least, many of our brands promote short circuits by sourcing directly from small producers, as is the case with Combeau, Ulé, Umaïand others...

What's next? In the near future, we'd like to categorize our partner brands according to their commitments, and deepen our knowledge of labels and their impact on the environment. This work will enable us to better support you in your choice of ecological products, and to communicate the strong commitments of our brands.

Our logistics workshop

To lovingly pack your orders and dispatch products to our stores in record time, we use a logistics workshop based in the Paris region. This workshop also implements various actions to limit its impact on the environment:

• Waste is sorted by on-site teams and placed in recycling skips. Depending on their nature, they are then reconditioned for reuse. Paper is used to supply several paper mills, while cardboard scraps are reused by cardboard manufacturers. The same applies to other types of waste: wood (from pallets) is recycled as firewood, and plastic film is recycled by plastics manufacturers. Our partner brands' cardboard boxes are reused to ship merchandise to our stores. Similarly, the small plastic bags that protect our testers when they are sent to the boutiques are recycled so that they can be reused several times.
• Our logistics workshop has set up a computerized system to safely manage the expiration dates of our products and thus avoid any wastage. What's more, we only carry out one or two restocking operations (for Paris only) per week, to limit the carbon impact of deliveries. We are also working on introducing reusable bins for certain Parisian restocking operations.
• Finally, the entire logistics workshop is lit by LEDs, and motion detectors are in place to ensure that electricity is only used at the right moment. On-site teams are also regularly trained and made aware of their consumption of consumables.

And Oh My Cream Skincare?

To be honest, these steps take time and require large budgets. But with Oh My Cream Skincare, we want to democratize quality skincare at a reasonable price. It's a complicated equation to maintain, but while we're waiting to go even further (hello Flore who's working hard on this project!), here's what we're already doing:

• All our products are made in France, with the exception of make-up made in Italy: formulas are developed by our partner labs in France (and also in Switzerland), and packaging is done by French partners. 

• To limit our ecological impact, we have launched our first 100% recyclable mono-material eco-refills for each of our cleansers and our Cleansing Oil. They help to improve the life cycle of our products. From the very first use, the carbon footprint of our products' packaging is reduced, by 38% forCleansing Oil (using lighter packaging: 12g vs 130g), 31% for Cleansing Gel andCleansing Emulsion (packaging without pump, without case) and 36% for Cleansing Foam (packaging without pump, without case). 

• We have also initiated a major change in our packaging for all our products to source more recyclable materials, or even recycled materials where possible, and made in Europe. Unfortunately, the challenges are many. The solutions proposed by cosmetics brands often lead us to believe that eco-design is easily accessible, when in reality, we need to sort through the information carefully to avoid greenwashing.

• We analyze the entire life cycle of our products' packaging, using a new European method to systematically assess their environmental impact, from the extraction of raw materials to final waste.

• Our products that require special packaging are put into kits by ESATs when possible, as was the case for our Oh My Cream Skincare Body Travel Kit.